Customer Support

How do I contact MedsEngage.com?

Our Customer Service Representative can be contacted through Live Chat.

You can also contact us through email at admin@medsengage.com or call us for any assistance at the following phone number:

Toll Free Phone: +1-800-986-4714

Toll Free Fax: +1-800-986-4751

Email: admin@medsengage.com

Hours of Operations :

Monday to Friday (Call Support)

9:30 AM to 7:30 PM (EST)

Monday to Friday (Live Chat Support)

24 hours (with few shift breaks)

How can I email my queries to someone at Medsengage.com?

Our Customer Service Representative can be contacted at admin@medsengage.com. You can rest assured that your question or comment is responded to in a timely manner. We welcome any feedback and comments from our Patient as this allow us to apply continuous improvements to our products, policies and procedures.

For any Licensed Pharmacist consultation, you can reach out at info@medsengage.com and you will receive email response or call back within 24-hour.

How long does it take to respond to my email inquiry?

We ensure that every email is responded to within 24 hours. Please excuse us on any national or civic holidays which may extend the length of time taken to respond to your inquiry.

What are generic drugs?

Generic drugs are “bioequivalent” of a brand name drug in dosage form, safety, strength, quality, how it is taken, performance and intended use.

It is recommended to use only one formulation of a generic or brand drug consistently to achieve the best result.

What are your business hours?

We work from Monday to Friday from 9:30 a.m. to 7:30 p.m. (EST). However, even if are not around you can still place order. Our easy and smooth website platform helps you to place order and guide you at every step.


How much does shipping cost for my order?

Special Offer (For New Customers Only)

Free Shipping ( 3 - 5 Weeks )

Shipping Methods

  • Standard Shipping (3 - 5 weeks - Fully Tracked ) - $9.95
  • Expedite Shipping ( 7 - 15 Business Days - Fully Tracked ) - $44.95
  • Life-Time Free Shipping ( One time Cost for Lifetime free shipping) - $79.95

NOTE : FREE SHIPPING to US and selected countries on first order. Minimum $49.9 purchase required.

Shipping Charge may vary between USD $9.95 - USD $69.95 for some specific countries like Brazil, Peru, UAE, Israel, Ecuador, Greece, Netherlands etc. Express shipment will be sent in these countries through DHL Express services.

From where are the medications dispensed from?

MedsEngage.com uses affiliated international pharmacies that are approved by regulatory authorities in their respective countries and certified by PharmacyChecker. In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from other registered and approved Pharmacies located in India, United Kingdom, Turkey, Canada and USA.

Do you offer Expedite Shipping?

Unfortunately, expedite shipping is currently suspended. We shall update on our website, as soon as expedite shipping option is back.


Is payment and personal information safe?

You can rest assured that Medsengage.com is payment card industry compliant. Our site is tested regularly for security weaknesses Sensitive data is encrypted before transmission before your browser and the website server.

What if I have any concern about customer service or drug prices?

You can refer our Contact Us page for our contact information. You can always reach us and share your concern. We ensure to address them Within a reasonable timeframe.

Why are Medsengage.com prices are lower than any other online pharmacies?

There are a few reasons for this. Firstly, we buy drugs in large quantities which allows us to transfer discounts and benefits to our customers. Secondly, lower prices are available because the price of the same medicine, manufactured and marketed by the same pharmaceutical companies can vary significantly from country to country. We are also partnering with many pharmaceutical companies to take advantages of global prices and you can save up to 70% on generic products.


Do I need prescription to order from Medsengage.com?

Yes. We require a valid prescription completed by a physician licensed to practice medicine and issue prescriptions where you live. You can visit our Contact Us page for our emailing address or toll free fax number.

At Medsengage.com we do carry several OTC medicines. These OTC drugs are available without any prescription.

Is Medsengage.com regulated and legal?

All orders placed with Medsengage.com is supplied and fulfilled by a pharmacy which is registered with its State Pharmacy Council We also have a variety of other accreditations to remain in full compliance.

How large of a supply of medication may be purchased?

The maximum we are allowed to dispense at any one time is a 90 day supply. You may request your physician to recommend three refills as this saves you money. Our dispensing pharmacy will keep your prescription on file so that refills can be processed as required.

Why do I have to fill out medication history form?

A licensed pharmacist at our dispensing pharmacy will complete a Drug Interaction Review to ensure that your prescription is safe to take with your other prescription and/or Over the Counter medications.

How do I pay for my medications?

We accept payment by Check (US customer only), E-Check (US customer only) and offline payment. You can pay for your order using offline method and our customer support representative will call you & suggest convenient payment method to complete your order.

Are generic drugs are safe as brand name drugs?

Yes. Both brand and generic drug facilities meet the same standards of goods manufacturing products (GMP). In fact, an estimate 50% of generic drug production actually comes from brand-name companies. These companies frequently produce identical or copies of their own brand name products and sell them as generic products.

Are generic drugs as effective as brand-name drugs?

Yes, generic medicine works the same way as brand medicine because active ingredients are same. The risks and benefits of generic is same as brand name medication.

How can I get less expensive generic drugs?

Whenever your doctor writes prescription, ask for generic drugs. You can also talk to our pharmacist.

Do you offer drugs for pets?

Yes, we offer drugs for your pet. You can save up to 70% drugs on our pet medication as well.

Why do the pills I received from Medsengage.com look different than the ones I get from my local pharmacy?

Remember, in case you have ordered a Generic from us, the pills we send you will look different. Generics do not look the same as the Brand Name products, even though they have the same active ingredient and work in the same way. In addition, same thing can happen with brand drug as well, the same Brand Name pill may look slightly different coming from another country.

How long is my prescription valid for?

Your prescription is valid for a period of 1 year from the date of issue.

Can I return my medications if I no longer need them?

We don’t want to disappoint you but at Medsengage.com safety is prime motive. We work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. So before placing order please consult with your physician regarding your medications.

Do you dispense controlled substances?

No, we do not sell or dispense controlled substances for any reason.

How can I get Pharmacist consultation?

You can send us an email with your query at info@medsengage.com and our pharmacist in-charge shall reply in 48-72 hours. You can also schedule telephonic consultation with one of our trained pharmacists.

What is the guarantee for authenticity of medicines shipped from dispensing pharmacy?

Dispensing Pharmacy is licensed Pharmacy and accredited by Pharmacychecker.com
A standard operating procedure is followed by dispensing Pharmacy to procure drug either directly from Tier-1 manufacturer approved by USFDA, UKMHRA or EUGMP or few FDAs from other countries or wholesalers authorized by manufacturer.


What is Medsengage.com Privacy Policy?

Please review our Privacy Policy Page

What is Medsengage.com Refund and Cancellation Policy?

Please review our Refund and Cancellation Policy Page

What is Medsengage.com Shipping Policy?

Please review our Shipping Policy Page

What is Medsengage.com Terms of Sale?

Please review our Terms of Sale Page

General Questions

Is MedsEngage.com an Online Pharmacy?

No, Medsengage.com is a pharmacy intermediary. You should be prescription is filled by a licensed pharmacy registered with local state council where it is based. Medsengage.com works as an intermediary between our customers and pharmacy.

In case your question is not listed above, please feel free to write to us at admin@medsengage.com or call us at +1-800-986-4714 or connect with our Customer Support specialist over live chat.

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